Right of withdrawal
Consumers may exercise the right of withdrawal within seven calendar days of receiving the product. The Support Center records the request and provides return instructions, with no charge through unofficial channels.
Product issue
For damage, discrepancies, or defects, we will request essential evidence and present the applicable exchange, repair, discount, or refund options.
Refund
After approval, the refund is returned through the original payment method when technically possible. Timing varies by provider and will be stated in the case record.
How to request
Contact us with the order number, buyer's CPF, and a brief description. No additional fee will be requested through unofficial channels.
This is general information and does not replace legal, tax, or customs advice. Commercial settings must remain aligned with the operator, states served, payment methods, carrier, and current certifications.